What is Level AI?
Level AI is an AI-driven platform that provides a suite of advanced artificial intelligence solutions to improve customer experience, increase operational efficiency, and transform service and contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.
Features of Level AI
1. Conversational Intelligence
Level AI offers conversational intelligence that analyzes customer interactions through voice and text channels, including phone calls, live chats, emails, and social media messages.
2. Service Automation
Level AI provides service automation that automates manual tasks traditionally performed by customer service agents, such as real-time AI assistance for agents, post-call disposition, scoring agent performance in customer interactions, and automated identification of unknown customer pain points.
3. Customer Intelligence
Level AI offers customer intelligence that collects, analyzes, and interprets data about customers to gain insights into their needs, preferences, and behaviors.
4. Quality Assurance
Level AI provides quality assurance that automates QA and call disposition, increasing first-call resolution with real-time assistance, and 5x faster targeted interaction reviews and coaching.
5. Agent Coaching
Level AI offers agent coaching that empowers agents to deliver exceptional customer experiences with AI-generated coaching plans, evidence-based feedback, transparent progress tracking, open communication, and victory celebrations.
6. Voice of the Customer Insights
Level AI provides voice of the customer insights that identify customer feedback, actionable insights, trends, anomalies, and sentiment in real-time from 100% of customer interactions.
7. Analytics
Level AI offers analytics that provide valuable business insights, such as customer and product analytics, available out of the box from day one.
8. Integrations
Level AI provides integrations that layer Level AI into your existing stack, allowing you to build customer-obsessed businesses.
How to Use Level AI
1. Contact Center Leaders
Level AI helps contact center leaders streamline operations across all areas of the contact center, from onboarding new support agents, coaching, managing team performance, identifying actionable insights for business growth, and more.
2. Agents
Level AI supercharges agent performance with real-time AI guidance for the next best actions, instant post-call dispositions, contextual information from past calls and knowledgebases, and more.
3. CX Leaders
Level AI helps CX leaders turn their CX team from reactive to proactive with deep generative AI-powered insights that get to the root cause and quantify even potentially unknown customer issues.
Frequently Asked Questions
1. What is customer intelligence?
Customer intelligence refers to the process of collecting, analyzing, and interpreting data about customers to gain insights into their needs, preferences, and behaviors.
2. How can customer intelligence benefit my business?
Customer intelligence can help personalize customer experiences, identify customer trends, improve product development, and boost customer satisfaction.
3. What is conversational intelligence?
Conversational intelligence is a subset of customer intelligence that focuses specifically on analyzing customer interactions through voice and text channels.
4. What is service automation?
Service automation refers to the use of technology to automate manual tasks traditionally performed by customer service agents.
5. What is Level AI?
Level AI offers a suite of advanced artificial intelligence solutions that improve customer experience, greatly increase operational efficiency, and transform service and contact center teams into hubs of competitive advantage, insightful business intelligence, and growth.
