What is Balto?
Balto is a real-time guidance platform for contact centers that provides access to a vast array of AI technologies for various needs, including generative AI, real-time guidance, and more.
Main Features of Balto
1. Collects Industry-Leading AI Technologies
Balto offers a suite of generative AI tools that empower agents to deliver excellent conversations.
2. Real-Time Guidance for Agents
Balto's real-time guidance platform provides agents with dynamic prompts, smart checklists, and live chat support to ensure perfect conversations.
3. Seamless Integration with CCaaS
Balto integrates with over 60 softphones and directly embeds within major CCaaS and UCaaS systems for easy agent workflows and lightning-fast time to value.
4. Real-Time Coaching and QA
Balto's real-time coaching and QA features enable managers to coach agents in real-time, monitor quality, and drive improvement.
5. Automated Notetaking
Balto's automated notetaking feature saves agents time and effort by generating notes with a single click.
How to Use Balto
Every user can utilize Balto's real-time guidance platform to empower agents to deliver excellent conversations. By leveraging Balto's suite of generative AI tools, users can scale perfect conversations to their entire organization.
Can I Use Balto for Sales, Customer Experience, and Compliance?
Yes, Balto's real-time guidance platform is designed to support various use cases, including sales, customer experience, compliance, and quality assurance.
How Many Integrations Does Balto Offer?
Balto offers seamless integration with over 60 softphones and directly embeds within major CCaaS and UCaaS systems.
How Can I Maximize My Use of Balto's AI Services?
By leveraging Balto's real-time guidance platform, users can explore a vast range of AI-powered tools to support various tasks, including sales, customer experience, compliance, and quality assurance.
Will My Information Be Used for Training Data?
We highly value user privacy, and your data will not be used for any training purposes. If needed, you can delete your account at any time, and all your data will be removed as well.
Frequently Asked Questions
1. What is Balto's Real-Time Guidance Platform?
Balto's real-time guidance platform is an AI-powered platform that empowers agents to deliver excellent conversations.
2. How Does Balto's Real-Time Coaching Work?
Balto's real-time coaching feature enables managers to coach agents in real-time, monitor quality, and drive improvement.
3. Can I Use Balto for Quality Assurance?
Yes, Balto's real-time QA feature enables quality assurance teams to monitor quality, identify areas for improvement, and drive coaching effectiveness.
4. How Does Balto's Automated Notetaking Work?
Balto's automated notetaking feature saves agents time and effort by generating notes with a single click.
5. Is Balto's Platform Secure?
Yes, Balto's platform is secure and compliant with industry standards.