What is AnsweriQ?
AnsweriQ is an AI-driven platform that provides intelligent automation of customer service with self-service and agent AI. It offers a range of AI-powered tools to automate customer service, including self-service AI, agent AI, and intelligent process automation.
Features of AnsweriQ
Self-Service AI
- Provide real-time responses to customer queries without an agent's intervention
- Deflect support cases through self-service and auto-response AI
- Achieve Zero Contact Resolution (ZCR)
Agent AI
- Automate complex processes that are time-intensive and repetitive
- Empower agents to resolve cases faster with AI-powered agent-assistance
How to Use AnsweriQ
AnsweriQ can be used to automate customer service order cancellation processes, reducing handle times by 90%. It integrates with CRM platforms and works across all channels, including email, chat, and calls.
Benefits of AnsweriQ
Lower Handle Times
- Significantly reduce Average Handle Time (AHT) through real-time Zero Contact Resolution, automation of complex support processes, and intelligent agent-assistance
Decrease Case Volume
- Deflect support cases through AI-powered self-service and bring down overall case volume significantly
Improve CSAT
- Notice a marked improvement in customer satisfaction by making query resolution better and faster through intelligent self-service and automation
Reduce Costs
- Bring down cost per ticket by avoiding expenses incurred on low-touch customer queries by automating their resolution
Scale Customer Service
- Avoid over-staffing support teams by removing agent-dependency on resolution of repetitive customer queries
Boost Agent Productivity
- Free up agents' time and boost their morale by automatically resolving mundane, repetitive customer queries
Frequently Asked Questions
What is Intelligent Process Automation (IPA)?
Intelligent Process Automation (IPA) is the application of AI in traditional RPA, making automation intelligent.
How does AnsweriQ work with CRM platforms?
AnsweriQ integrates with CRM platforms, such as Zendesk, to automate customer service processes across all channels.
What kind of automation can I expect from AnsweriQ?
AnsweriQ provides automation of complex processes, self-service AI, agent AI, and intelligent process automation to transform customer service.